
Frequently asked questions
Everything clients ask
on the phone.
Assessments, emergencies, timescales, budget, service area. If your question is not here, call — the answer takes two minutes.
- Free professional assessment
- Free call-out
- Fast and effective
- Over 7 years of expertise
All the questions
Assessments, emergencies,
timescales and budget.
Is the assessment really free?
Yes. Brahim comes to your home in Toulouse, works out where the problem comes from and gives you a clear quote. The assessment and the call-out are free and carry no obligation.
How much does a plumbing job cost in Toulouse?
The call-out and the assessment are free, so the quote starts at €0. After that it depends on the fault: a simple unblocking is nothing like replacing a water heater. Brahim prices on site, item by item, before starting.
How does leak detection work?
Brahim locates the source of the leak while limiting damage: checking supply and waste, pressure testing, inspecting the likely points. The aim is to find it without demolishing half the room, then repair it straight away.
My drains smell. Is that serious?
A drain smell almost always comes from a dried-out trap, a blocked soil vent or badly graded waste pipe. It is fixable, and permanently — not with a product poured down the trap every month.
Do you work with copper, PEX and multilayer pipe?
Yes, all three, for repairs as well as complete new installations. The choice depends on the existing setup, access and expected lifespan.
Do you work in flats and managed buildings?
Yes. Flats, houses, rising mains and private areas. Communal areas require the building manager's approval: Brahim tells you on site what falls to you and what falls to the building.
Do you really come out at night?
Renauva is reachable 24/7 Monday to Saturday. Depending on the time and the area, Brahim tells you straight away whether he can come immediately or first thing the next morning — and he talks you through it on the phone in the meantime.
Is the emergency call-out charged?
No. The call-out and the assessment stay free, emergencies included. You only pay for the repair, after a quoted price.
What should I do before you arrive?
Shut off the main water valve, cut the power if water is reaching a socket or the fuse box, mop up and move anything that water could damage. Then call: Brahim tells you what to do while he is on his way.
I cannot find my stopcock. What now?
Call anyway. It is usually under the sink, in the toilet, in a service cupboard or at the meter at the foot of the building. Brahim talks you through finding it on the phone.
It is water damage. Should I tell my insurer?
Yes, declare it within five working days. Brahim gives you an invoice and a clear description of where the leak came from: exactly what your insurer will ask for.
How much does a bathroom renovation cost in Toulouse?
It depends on the size, the state of the existing room and the level of finish. The express assessment on the contact page gives you an indicative range in thirty seconds, and the free on-site visit produces a firm quote.
How long does the work take?
A complete bathroom usually takes one to two weeks depending on size, strip-out and material lead times. Brahim gives you a schedule with the quote, and he keeps to it.
Do you handle the tiling and the units as well?
Yes, that is the whole point of turnkey: plumbing, waste pipes, tiling, units, sanitaryware and finishes. You have no other trade to coordinate.
How much does a kitchen renovation cost in Toulouse?
The budget depends mostly on the units and the worktop, then on how much plumbing and electrical work is involved. The express assessment gives an indicative range; the free on-site visit gives the firm price.
Do you fit kitchens bought from a retailer?
Yes. Flat-pack or made to measure, Brahim handles the strip-out, connections, unit fitting, worktop and appliances.
What is your service area?
Toulouse itself and the whole metropolitan area: Blagnac, Colomiers, Tournefeuille, Balma, Ramonville, Cugnaux, L'Union, Saint-Orens, Portet-sur-Garonne, Muret and nearby. The call-out is free throughout.
How do I pay?
At the end of the job, against an invoice. For renovation projects a deposit is taken on order and the balance on completion, following the schedule set out in the quote.
Do you speak English?
Yes. Brahim regularly works with English-speaking clients in Toulouse, and this site is available in English. Call, write on WhatsApp in English, or use the express assessment.
A water problem never
sorts itself out.
Free assessment, free call-out, a clear quote. There is no risk in picking up the phone.